terms and conditions

Who We Are

Established in 2019, Glorified Hobby is a woman-owned florist team, supporting our local San Diego community, and beyond.

Clients are supported through the expertise of master-florist Karen Crawford, client services by Mili Takashima (also owner of Mili’s Sweets dessert catering) alongside a small team of trusted and skilled assistants. Together, we bring deeply personal care and attention to every event— known to go above and beyond client and venue expectations, to curate stunning, custom florals with meticulous detail and creative-generosity.

Karen is beloved in the florist industry, with more than 25 years of experience – curating thousands of events and countless arrangements nationwide. Mili contributes more than 15 years of event vendor and client relations expertise.

This work is deeply personal to us. Setting us apart in the industry is our offer for free, no obligation consultations, and working to maintain reasonable and desired client-budgets – without the requirement of a minimum order.

Operation & Service Area

We are closed to the public and do offer a storefront, door knock-ins, or in-person visits. No mail or correspondence is accepted or received to our kitchen facility address. Mili is your contact via website form, email, text or phone call. We do not keep track of, or respond to social media messaging. 
Office hours tend to be Mondays and Tuesdays for scheduled calls, responding to emails. Other days of the week are production or order fulfillment days – onsite at venues typically from Thursdays-Sundays.
Unless on vacation-mode, Mili is available via text most any time for a quick response. 
Business registration has us licensed through the City of San Marcos, and fictitious business name with the City of San Diego. 
Insurance policy is commercial general liability, maintained and verified. Certificate only available upon request.
Service area is nationwide. Most of our work is fulfilled within San Diego County.

Booking: What to Expect

We operate on a first-booked, first served basis. 
If ordering for a wedding, event, or special occasion, these are the steps. 
Mili is available to guide and answer questions along the way.

Contact us: by email, text/phone, or online form with your date, venue, and budget.

Consultation: Once availability is confirmed, a complimentary call with Mili is made to discuss style, color palette, and design concepts.

• An initial consultation tends to take 30-60 minutes. We are talking all about vision, list of arrangements, ideas for style, shapes, size, and colors of arrangements, and opportunities within the venue. Some client-provided visual references should be shared.

Estimate and mood board: Following your consultation, we email a prepared vision board and a no‑obligation draft estimate document.

Booking: To secure your date, confirm acceptance of the estimate via text or email before your document expires. Mili then sends a formal invoice for payment.

• If an estimate document expires, or invoice not paid by the due date, it will be considered void and cancels any offering to fulfill services.
• We do not work in deposits. Once paid in full, you are booked and set onto our schedule.

Sales tax: Required by law and remitted to the California Department of Tax and Fee Administration.

Finalization: Payment in-full secures your booking. Receipts are emailed after payment clears – provided manually though our merchant payment processing system.

Timeline: Full payment is required at least six weeks before fulfillment. Changes may be made until the finalization date, set for one month prior to the event date.

• Changes before finalization dates may include: a) making non-transaction adjustments to details, b) removing some items from your order for a partial refund applied at the time of change, c) adding items with a balance due by the finalization date, or d) canceling to receive a refund.

Cancellations: Cancel by no later than the noted finalization date, for a  refund minus 12% of the total invoice.

• Option to fully-cancel a booking offers the total paid by the client, minus 12% to cover administrative time spent, plus payment processing costs.

Insurance certificates (if required): Must be requested before the finalization date.

Final check-in: Occurs one to two weeks before your event to confirm all logistics and design details.

• The client keeps in touch with Mili in writing, to be sure that there are no pending details, choices, headcount, or timeline edits, with the goal to be completely set by the finalization date.
• Depending on how the client prefers to communicate, we may schedule multiple calls for discussions, or work via email.

On the day of fulfillment: We arrive within our confirmed window of time to work alongside your venue/coordinator team.

Important Notes

necessary in providing services for your order

sales tax: We are required to add sales tax on florist orders, which we pay to the California Department of Tax and Fee Administration.

no fees: Our small business does not charge a payment processing fee, despite our loss in transactions for each payment, with the amount depending on the payment choice of our customers.

payment processing: Glorified Hobby florist services pays up to 3.5% plus additional fees per transaction payment. This fee is automatically deducted from payments made to us, with the total depending on the payment processing company chosen by you, the customer. This loss is absorbed by our small business, and is reflected in the current pricing made to the costs of our products and services.

headcount: The client is responsible for providing the accurate headcount so that flowers are placed accordingly. In the event that adjustments to either more or less than noted on your finalized invoice document, we will work it out onsite for you as best as we can.
We understand that changes may arise up to the day of an event but we can only control what has been confirmed and booked in advance.

client investment: pricing for florist services is based on current floral market pricing and our very reasonable labor-service costs to fulfill this professional and highly-skilled work.

real cost: Flowers and greenery at wholesale markets are more expensive than ever before, for several reasons. Note that 80%+ of flowers at wholesale markets are imported. Some flowers are not available year-round, and each flower stem and the mechanics and vessels needed to produce each arrangement varies in price.

substitutions: Flowers for bookings are ordered for in advance through the wholesale marketplace. There are times when certain bunches are received that are not the quality or detailed specification that was ordered by us for you – through the fault of a wholesale provider, spoilage, nature in variations in color, etc.

You acknowledge that here would be trust in us to fulfill your order according to plan to the best of our ability and within our reasonable control, so that if we did have to make any substitutions, it would only be out of necessity, and there would be no compromise in your color, style, shape, and overall aesthetic.

the elements: Flowers are highly perishable and fleeting – meant to last the day of your event. As your vendor, Glorified Hobby cannot be held responsible for florals placed in extreme temperatures, direct sunlight for extended periods, high winds, flooding, tornadoes, rain, earthquakes, etc.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any disputes will be handled respectfully, with every effort to reach a fair and direct resolution. Please contact Mili promptly with any concerns.

Limitation of Liability

Glorified Hobby is not responsible for issues arising after delivery or installation, including handling, venue setup, or environmental conditions.
We are also not liable for delays or nonperformance caused by events beyond our control (e.g., natural disasters, extreme weather, or supply disruptions). In rare cases, partial refunds or rescheduling options may be offered.

Digital Media & Creative Works

All photos, designs, and creative works shown on our website, marketing, or printed materials remain the property of Glorified Hobby. Use or reproduction without written consent is prohibited. When professional photographers capture our designs, they are tagged and credited appropriately.

Quick Facts

Fulfillment Commitment

• We are committed to fulfilling florist services per the details clearly noted and listed on the finalized invoice and confirmation document and from the notes and visuals on the free mood boards we provide per client.
• You acknowledge that would be trust in us to fulfill your order according to plan, and that if we did have to make any substitutions, it would only be out of necessity (because of wholesale spoil or flaws in flowers ordered and received as a perishable product) and there would be no compromise in your color, style, shape, and overall aesthetic.
• We appreciate the opportunity and your trust in our creative liberty with some finishing touches and to the detailed-look of floristry as an art form. If there is a super-specific detail you’d like us to be sure we incorporate or wish not to have, please make sure it is listed on our finalized invoice document and noted on your visual mood board. If it is not, contact Mili by your finalization date and we would be happy to make any possible adjustments.

Vendor‑Initiated Cancellations

In the unlikely event Glorified Hobby must cancel due to emergency, natural disaster, or causes beyond control, clients will be notified immediately and offered either a refund, or rescheduled service per client preference.

Refund Policy

client-initiated cancellations:
Cancel by the finalization date for 88% refund (12% retained for admin and payment processing).
Example: $300 order → $264 refunded.

Cancellations after the finalization date are nonrefundable.

Event date changes require cancellation and a new booking.

refunds with custom order adjustments
If the request is made for any changes before your finalization date that require a refund, we will issue a 100% refund for the adjusted amount to your original payment method.
Please note that we incur the processing loss from your original payment transaction when these changes occur.

refund processing
All refunds process within seven business days. 

Refunds within 90 days of booking are made toward the original payment method. Outside 90 days, we coordinate a traceable, documented refund method most convenient for both parties – without the option of cash refunds.

All of our products and services are final. There are no returns or refunds post-fulfillment, acceptance, or surrender.

Payments & Transactions

• Payments are processed securely via Wave Payments using their third-party encrypted connections.
• We do not charge fees, or include service charges.
• We do not accept Cash-On-Delivery payments for booking orders (gratuity only).
• We do not accept Venmo payments for booking orders (gratuity only).
• We cannot accept PayPal or Zelle payments for booking orders or gratuity.
• Payments processed use secure third-party processors where you select your preferred merchant and card—with no personal payment details taken or stored.
• For invoices, we offer clients the convenience to book/pay for custom orders by or before invoice due-dates, in whatever method is most convenient. Card payments are made directly from the invoice document where a third party processor handles your payment using the card of your choice.
• Privacy and data: We retain only the contact information you provide for order correspondence—nothing else.
• Fees and taxes are not included or charged to clients.
• Additional fees are charged to us, plus up to 3.5% per transaction payment received. These fees are automatically deducted from payments made to us through merchant-processing, with the total amount depending on the (payment processing) card company chosen by the customer. 
• Any payment processing-loss is absorbed by our small business, and is reflected in the current pricing and costs of our products and services.
• Once a payment is processed, the processing fee is taken by the merchant and is not refunded to us or to our customer.
• In the case when a custom order is refunded (partially or fully) to the customer, it will be minus 12% of the total purchase amount – covering admin time and payment processing costs. 
• Please refer to the “Refund Policy” section above for more information. 

Service Gratuity

As a florist, we are a service.

Glorified Hobby’s team welcomes and greatly appreciates service gratuities. Tips are entirely up to customer discretion.

There are times when we do not receive the gratuity or personal note a client intends for our small team. To ensure delivery, we ask that you please hand any written note or tip directly to a Glorified Hobby team member or contact Mili afterward. Your words of appreciation always mean a lot to us!

Accessibility

We aim to make our website content clear and accessible to all visitors. If you experience any issues accessing information or forms, please contact us directly for support.